TERMS AND CONDITIONS

0. Provider Identity

THE INFINITE ME is operated by Lil Muxoll Nielsen, a sole proprietorship registered in Denmark, CVR/VAT no. 40476105.

Email: discover@theinfinite.me

1. Scope of Application

These Terms and Conditions ("Terms") govern all products and services offered by THE INFINITE ME, including 1:1 Coaching, 1:1 Sessions, Group Sessions, Group Programs, Retreats, and digital self-study products. These Terms apply to consumers (private individuals) and to business customers. The statutory consumer-protection rights described in Section 5 (Right of Withdrawal) apply only to consumers as defined under EU and Danish law, not to customers acting in a professional/commercial capacity.

2. How a Contract Is Formed

Purchases are typically concluded via one of the following distance-contract channels: (a) a live sales call (phone/video) during which a payment link is issued and payment is completed, (b) direct online checkout, or (c) written agreement following a discovery/consultation call. Regardless of channel, a contract concluded without both parties being physically present in the same location is a distance contract under EU Directive 2011/83/EU and the Danish Consumer Contracts Act (Forbrugeraftaleloven), and is subject to the information duties and withdrawal rights described below.

3. Products & Services

This document uses the following generic terms for THE INFINITE ME's offerings: 1:1 Coaching, 1:1 Sessions, Group Sessions, Group Programs, Retreats, and Digital Self-Study Products. The specific scope, format, duration, and price of the product you purchase are set out in the applicable sales page, order confirmation, or invoice issued at the time of purchase.

4. Pricing & Payment

4.1 Prices

Prices are quoted in EUR and, where applicable, are inclusive of Danish VAT (moms) for Danish consumers; VAT treatment for other EU consumers follows applicable cross-border VAT rules. Prices may change for future purchases without notice; the price confirmed at the time of your purchase applies to your contract.

4.2 Payment Methods

• Credit/debit card -— additional fees may apply on customer side
• Bank transfer via invoice
• Third-party event/ticketing processors, where explicitly offered — additional fees may apply on customer side

4.3 Payment Plans

Payment plans, where offered, are confirmed at the time of purchase, including total price and payment schedule.

5. Right of Withdrawal — General Rule

If you are a consumer located in the EU/EEA and you purchased via a distance contract (Section 2), you generally have the right to withdraw from your contract within 14 calendar days without giving any reason, under Directive 2011/83/EU and the Danish Forbrugeraftaleloven. The withdrawal period and its effect differ by product category because of the statutory exceptions described below (5.1–5.5). To withdraw, notify us by a clear statement (e.g., email to discover@theinfinite.me) before the applicable deadline.

5.1 Group Programs — self-study component (Article 16(m) exception)

Once you begin accessing the pre-recorded self-study materials, your right of withdrawal for that portion ends immediately. This confirmation is collected as its own dedicated step in the order/onboarding process immediately following payment.

5.2 Group Programs — live-call component, 1:1 Coaching, Group/1:1 Sessions (Article 16(a) exception)

Once you are accessing the first live-call, your right of withdrawal within 14-days after purchase for that portion ends immediately. If you withdraw within 14-days after purchase and after some but not all sessions have taken place, you owe only a proportionate amount for sessions already delivered (total price ÷ total agreed sessions × sessions delivered); the remainder is refunded.  This confirmation is collected as its own dedicated step in the order/onboarding process immediately following payment.

5.3 1:1 Coaching — after the withdrawal window

1:1 Coaching is sold as a single fixed-term engagement, payable in full or via an agreed payment plan (Section 4.3). Once the 14-day withdrawal period has passed, the purchase is final: no refund is issued for early voluntary discontinuation, and outstanding installments under an agreed payment plan remain due for the full agreed term regardless of whether all sessions are used. This does not affect Section 6.6 (Force Majeure & Facilitator Unavailability).

5.4 Digital self-study products (no live component)

Article 16(m) applies as in 5.1: the withdrawal right ends once access begins, provided the same explicit prior confirmation was obtained via the dedicated onboarding step.

5.5 Retreats (Article 16(l) exception)

Retreats are scheduled for a specific date or period at a fixed location and therefore fall under the leisure-services exception in Article 16(l) of Directive 2011/83/EU (confirmed by the Court of Justice of the EU in case C-96/21). The statutory 14-day withdrawal right does not apply to Retreats. Cancellation of a Retreat booking is governed exclusively by Section 6.5 below.

6. Cancellation, Rescheduling & No-Show

This section governs cancellations after the withdrawal window has closed (Section 5) or where the withdrawal right does not apply.

6.1 1:1 Sessions

Payment is due at booking. If you are unable to attend due to illness or another valid reason, you may request to reschedule up to 24 hours before the scheduled time. After that point, the session is non-refundable and non-transferable.

6.2 Group Sessions & Workshops

Payment is due at booking. Your spot is non-refundable once purchased but may be transferred to another person by notifying us in advance. 

6.3 1:1 Coaching

See 5.3 — fixed-term purchase; no refund for early voluntary discontinuation after the withdrawal window.

6.4 Group Programs

No refund for early voluntary discontinuation once the withdrawal window (5.1/5.2) has closed or been validly waived.

6.5 Retreats — Cancellation Policy

Full price is due at booking, unless a payment plan has been explicitly agreed (Section 4.3). If you cancel your booking, a processing fee of 5% of the total price is retained; the remainder is refunded. Your spot is personal and non-transferable — participants for Retreats go through an individual selection/admissions process, and a booking cannot be passed on to another person. Section 6.6 (Force Majeure & Facilitator Unavailability) applies in addition.

6.6 Force Majeure & Facilitator Unavailability

In the event of circumstances beyond our reasonable control (natural disasters, pandemics, governmental restrictions, or similar), or if the facilitator becomes unavailable due to illness or a personal emergency, we reserve the right to reschedule or adjust the format of live events, sessions, or programs. Participants will be offered a transfer to the new date or another available equivalent. No refund is issued in these cases, but we will make reasonable efforts to provide a suitable alternative.

7. Health, Suitability & Disclaimer

THE INFINITE ME's offerings (coaching, somatic/energy work, group and 1:1 formats) are complementary personal-development and wellbeing services. They are not medical, psychiatric, or psychotherapeutic treatment and are not a substitute for such treatment. No specific health outcome, cure, or diagnosis is promised or implied.

Before participating, clients complete a separate intake/onboarding process covering relevant health information, medications, and contraindications. It is the client's responsibility to disclose relevant physical or mental health conditions accurately and completely, and to consult their own physician, psychiatrist, or therapist where in doubt — particularly for pre-existing conditions, pregnancy, or ongoing medical/psychiatric treatment.

All products and services are provided at the participant's own risk. See Section 10 (Liability).

8. Photo, Video & Testimonials

Photos and video may be taken during group sessions, workshops, retreats, and other live events for use in marketing materials (including our website, social media, and promotional content). By participating in a live group event, you consent to this unless you object in advance or during the event by notifying us in person or via discover@theinfinite.me. If you object, we will not use identifiable images of you and will remove any already-published material showing you upon request, where reasonably possible.

Close-up recording during 1:1 sessions or bodywork/energy-work practices is never made without your separate, explicit consent.

Written or verbal feedback, reviews, and testimonials you provide may be used in marketing materials. Unless you separately and explicitly agree in writing to be identified (e.g., with your name and/or photo), all such feedback is anonymized before use — no name, photo, or other identifying detail is published.

9. Intellectual Property

All materials, including online course content, workbooks, and proprietary methods, are protected by copyright. Unauthorized sharing, reproduction, resale, or distribution is prohibited.

10. Liability

To the extent permitted by applicable law, all products and services are provided at the participant's own risk. THE INFINITE ME does not accept liability for personal injury, loss, or damages arising from participation, except in cases of gross negligence, intent, or where liability cannot be excluded under mandatory Danish or EU consumer-protection law.

11. Governing Law & Dispute Resolution

These Terms are governed by Danish law. If you are a consumer habitually resident in another EU/EEA member state, this choice of law does not deprive you of the protections granted to you by the mandatory consumer-protection provisions of your country of residence.

Complaints should first be directed to discover@theinfinite.me. If we cannot resolve a complaint directly, Danish consumers may bring it to Center for Klageløsning (the Mediation Team for Consumer Complaints) — the mandatory first step for consumer-purchase disputes — and, if unresolved there, escalate to Forbrugerklagenævnet (the Danish Consumer Complaints Board). Consumers in other EU member states may contact their national consumer dispute-resolution body.

12. Privacy Policy

12.1 Data Controller

THE INFINITE ME, Lil Muxoll Nielsen , CVR 40476105, discover@theinfinite.me.

12.2 What We Collect

Name, email address, billing/invoice address, payment confirmation details (not full card numbers — processed directly by Stripe), booking and program-participation records, and, where provided as part of onboarding, health/contraindication information relevant to safe participation.

12.3 Purpose & Legal Basis

• Performance of your contract (Art. 6(1)(b) GDPR): service delivery, booking, payment
• Legal obligation (Art. 6(1)(c)): invoicing/accounting
• Legitimate interest (Art. 6(1)(f)): basic marketing communication to existing clients; the photo/testimonial uses described in Section 8
• Consent (Art. 6(1)(a)): newsletter marketing; any health data processed under onboarding — a special category of data under Art. 9 GDPR, processed only with explicit consent and only to the extent necessary for your safety during sessions

12.4 Processors

We use the following processors, each bound by a data processing agreement: Kartra (CRM, checkout, email — US-based; Standard Contractual Clauses apply for transfers outside the EEA), Stripe (payment processing — US-based; SCCs apply), Heartbeat (community/program delivery), Make (automation), Calendly (booking), Zoom (video delivery), Google Meet (video delivery,  e-conomic (Danish accounting software, EU-based).

12.5 Retention

Personal data is retained only as long as necessary for the purposes above, and in any case no longer than required by Danish bookkeeping law (currently 5 years from the end of the relevant financial year for accounting records).

12.6 Your Rights

Under GDPR you have the right to access, correct, delete, restrict, or port your personal data, and to object to processing based on legitimate interest or withdraw consent at any time (without affecting past processing). To exercise these rights, contact discover@theinfinite.me. You also have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet, www.datatilsynet.dk).

13. Cookie Policy

This website uses cookies to operate core functionality (checkout, forms, account/session cookies).

We use the Meta (Facebook) Pixel for ad measurement and retargeting on Meta platforms (Facebook/Instagram). This sets cookies and shares certain interaction data with Meta; you can opt out via your Meta ad-preferences settings and standard browser cookie controls. You can control cookies through your browser settings; disabling non-essential cookies may affect site functionality.

14. Changes to These Terms

We may update these Terms from time to time. The version in force at the time of your purchase governs your contract; material changes will be communicated for future purchases.